As the operator tries rolling out the services, the foremost task at-hand is creating the base-line for the utility. This, typically, is collated using a consumer survey called consumer indexing (CI). The operator main aim is to collect the information…
The high risks in the complex, unpredictable and highly political process of water sector reforms are unavoidable given the “essential goods” perception of water. However, what the utility operators need to understand is that investing time and money in “strategic…